How satisfied were you with the Hospitality Team training overall?
Which part(s) of the training was most helpful to you? Select all that apply.
Was the training length appropriate?
How engaging was the presentation?
I understand the vision of the hospitality team: “To reflect Christ’s love by creating a warm, welcoming environment where every guest feels seen, valued, and connected.”
I feel confident that I can help create a positive first impression for guests within the “8-second window”.
I know how to properly open the door for guests and avoid “The Reach,” “The Butt,” and “The Self-Serve.”
I understand how to make meaningful connections in the lobby (by walking guests, showing not telling, and removing barriers).
I feel confident in handling the First-Time Guest Gift process, including gathering contact information respectfully.
I know my specific duties and expectations for my role (door greeter, info desk host, sanctuary greeter, etc.).
How likely are you to serve or assist with a guest even when not scheduled?
Do you feel connected to your hospitality teammates and leadership?
What is one practice or idea you plan to implement from this training?
What additional support, resources, or follow-up would help you serve better?
Any other comments or feedback about the training?
If you would like to receive any follow up from the Hospitality Team Coordinator or from your Team Lead, please supply your contact info below.
